What is this service?

On Arrival: you will be met at the air-bridge; escorted and fast-tracked to and through quarantine, visa on arrival, security and immigration, and customs checks, helped with your customs-cleared bags and taken to your driver, car desk or hotel rep (on reaching which is the end of the arrival service).

Do you need any other information?

We will need passport information for each passenger.  It is very helpful for coordination to have passenger’s or driver’s mobile cell number.

Does the service include being “fast-tracked” through border control?

Yes: usually we are able to negotiate special clearance with the duty border control officer. Our staff will use their knowledge and local contacts to make it as fast and easy as possible on the day.

Can all terminals be served?

Yes: we can meet and assist you in all terminals at the airport.

There is a surcharge for attending remote Domestic terminals.

Is there an overnight surcharge?

No: there are no extra charges for late night service

Is there “short notice booking” surcharge?

No. We accept late orders and we do not charge extra. An order that is received under 48 hours before service time will be accepted and processed, and we will do our very best to arrange and confirm the requested service. Occasionally it might not be possible to find a greeter in time, in which case an immediate and full refund will be made.